Refund Policy
Ask for a refund within 7 days of buying if you have not used the credits. Failed images get their credits back automatically.
We want you to be happy with what you buy on Petalpic. This page explains when you can get your money back and how to ask.
Refunds within 7 days
You can ask for a full refund within 7 days of your purchase if you have not used any of the credits from it. This applies to every credit pack.
Once credits from a purchase have been used to make an image, that purchase is in principle not refundable, because the image has already been generated and paid for with the AI provider. If something went wrong with an image, write to us anyway: we look at every request.
Failed images
You do not need to ask for these. If an image fails, takes too long, or is blocked by the safety check, the credits go back to your balance automatically and you can try again with another photo or setting. An image that is finished but that you don't like is not a failed image.
Charged twice or by mistake
If you were charged twice for the same purchase, or charged for something you did not buy, write to us and we will refund the extra charge in full, whenever you notice it.
How to ask
Email support@petalpic.com from the address you used to pay and include the date and amount of the payment (account holders can find them under Payments). Guests can simply write from the email used at checkout. We answer within 2 business days.
When a refund is approved, the money goes back to the original payment method. Your bank usually shows it within 5 to 10 business days. The unused credits from that purchase are removed from your balance at the same time.
Please write to us before opening a dispute with your bank: we can usually sort it out faster, and a dispute freezes the payment for weeks. Opening a dispute or chargeback removes the credits from that payment, and we may suspend the account.
See also our Terms of Service.
